Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Return Period and Eligibility

1.1 Standard Return Period

We offer a 30-day return period for most products from the date you receive your order. To be eligible for a return, products must:

• Be unused and in the same condition as received
• Be in original packaging with all tags and labels attached
• Include all accessories, manuals, and components
• Not show signs of wear, damage, or alteration
• Be accompanied by proof of purchase (order confirmation or receipt)

1.2 Initiating a Return

To initiate a return, please contact us within 30 days of receiving your order:

• 📧 Email: returns@leathercraftpages.com
• 📞 Phone: +9705403367834
• Include your order number and reason for return

We will provide you with return instructions and a Return Authorization (RA) number within 2 business days.

2. Non-Returnable Items

2.1 Safety Equipment (Used or Opened)

• Life jackets and flotation devices that have been used or submerged in water
• Safety whistles and emergency signaling devices that have been removed from packaging
• First aid kits with broken seals or missing items
• Personal protective equipment that has been worn or used

2.2 Personal Care and Hygiene Products

• Sunscreen and lotions (opened or used)
• Jellyfish protection cream (opened)
• Waterproof bags or pouches that have been used in water
• Any product that has come into contact with skin or bodily fluids

2.3 Electronic Devices (Used)

• Waterproof watches or GPS devices that have been activated or used
• Electronic safety devices with broken seals or activated batteries
• Products showing signs of water exposure or damage

2.4 Custom or Personalized Items

• Products customized or personalized at your request
• Made-to-order items
• Engraved or embroidered products

2.5 Final Sale Items

• Products marked as "Final Sale" or "Clearance"
• Discontinued items
• Promotional items

3. Return Shipping

3.1 Return Shipping Costs

Return Reason	Who Pays Shipping
Defective or damaged product	Beach Safety Japan (free return)
Wrong item shipped	Beach Safety Japan (free return)
Change of mind	Customer
No longer needed	Customer
Ordered wrong size/color	Customer

3.2 Return Shipping Instructions

When returning items at your expense:

• Use a trackable shipping method
• Keep your tracking number for reference
• Properly package items to prevent damage during transit
• Include your RA number on the outside of the package
• Ship to the address provided in your return authorization

3.3 Return Address

Returns should be sent to:

4. Inspection and Processing

4.1 Inspection Timeline

Once we receive your return, we will:

• Inspect the product within 3-5 business days
• Verify the condition and completeness
• Send you an email notification of approval or rejection

4.2 Return Approval

Returns will be approved if products meet all eligibility criteria. Approved returns will result in:

• Refund processed within 5-7 business days
• Exchange shipped within 3-5 business days
• Store credit issued immediately upon approval

4.3 Return Rejection

Returns may be rejected if:

• Products are damaged due to misuse or negligence
• Items are incomplete or missing components
• Products show signs of use beyond inspection
• Return period has expired
• Items are non-returnable as outlined in Section 2

Rejected returns will be returned to you at your expense, or you may authorize disposal.

5. Refund Methods and Timeline

5.1 Refund Method

Refunds will be issued using the same payment method you used for the original purchase:

• Credit card refunds: 5-7 business days after approval
• Debit card refunds: 7-10 business days after approval
• PayPal refunds: 3-5 business days after approval

Note: Actual credit timing depends on your financial institution's processing time.

5.2 Refund Amount

Your refund will include:

• Product purchase price
• Taxes paid (if applicable)

Your refund will NOT include:

• Original shipping costs (unless the return is due to our error)
• Return shipping costs (unless the return is due to our error)
• Restocking fees (if applicable - see Section 5.3)

5.3 Restocking Fees

A restocking fee may apply in the following situations:

Situation	Restocking Fee
Standard return (change of mind)	None
Large or heavy items (over 10kg)	10% of purchase price
Electronic devices (opened but unused)	15% of purchase price
Damaged packaging (product unused)	5% of purchase price

6. Exchanges

6.1 Exchange Policy

We offer exchanges for:

• Different size of the same product
• Different color of the same product
• Different product of equal or greater value

6.2 Exchange Process

To request an exchange:

1. Contact us within 30 days of receiving your order
2. Specify the item you want to exchange and the desired replacement
3. Return the original item following our return procedures
4. We will ship the replacement item once we receive and approve your return

6.3 Price Differences

• Equal Value: No additional charge
• Higher Value: You pay the price difference
• Lower Value: We refund the difference or issue store credit

6.4 Out of Stock Items

If your desired exchange item is out of stock, you may:

• Wait for restock (we'll notify you of expected date)
• Choose an alternative product
• Receive a full refund
• Receive store credit for future purchase

7. Defective or Damaged Products

7.1 Reporting Defects or Damage

If you receive a defective or damaged product, please notify us within 7 days of delivery:

• 📧 Email: quality@leathercraftpages.com
• Include photos of the defect or damage
• Provide your order number
• Describe the issue in detail

7.2 Resolution Options

For defective or damaged products, we offer:

• Replacement: Free replacement shipped immediately
• Repair: Professional repair at no cost (if applicable)
• Full Refund: Complete refund including shipping costs

7.3 Warranty Claims

Products covered by manufacturer warranty may be eligible for:

• Extended warranty service
• Manufacturer repair or replacement
• Direct manufacturer claim processing

We will assist you with warranty claims and provide necessary documentation.

8. Wrong Item Shipped

If we ship the wrong item to you:

• Notify us immediately upon discovering the error
• We will provide a prepaid return label
• We will ship the correct item via expedited shipping at no charge
• You will receive a courtesy discount on your next purchase

9. Cancelled Orders

9.1 Order Cancellation by Customer

You may cancel your order:

• Before Shipping: Full refund, no fees
• After Shipping: Subject to standard return policy

To cancel an order, contact us as soon as possible:

• 📧 Email: orders@leathercraftpages.com
• 📞 Phone: +9705403367834
• Include your order number

9.2 Order Cancellation by Beach Safety Japan

We may cancel orders in cases of:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Inability to verify payment information
• Shipping restrictions

If we cancel your order, you will receive:

• Full refund of any amounts charged
• Email notification explaining the cancellation
• Discount code for future purchase (10% off)

10. Store Credit

10.1 Store Credit Option

Instead of a refund, you may opt for store credit, which offers:

• 10% bonus value (e.g., ¥10,000 refund = ¥11,000 store credit)
• No expiration date
• Transferable to family or friends
• Usable on any future purchase

10.2 Using Store Credit

Store credit can be used:

• Online by entering your credit code at checkout
• For partial or full payment of orders
• Combined with other promotions or discounts
• Split across multiple orders

11. International Returns

11.1 International Return Policy

For international orders:

• Same 30-day return period applies
• Customer responsible for return shipping costs and customs fees
• Refunds processed in original currency
• Extended processing time (10-15 business days)

11.2 Customs and Duties

International customers are responsible for:

• Return customs clearance
• Any duties or taxes on returned items
• Proper customs documentation

We cannot refund customs duties or import taxes paid on the original shipment.

12. Special Circumstances

12.1 Lost or Stolen Packages

If your package is lost or stolen:

• Contact us within 7 days of expected delivery
• We will investigate with the shipping carrier
• Replacement or refund provided after carrier investigation concludes
• Police report may be required for stolen packages

12.2 Delivery Issues

For delivery problems (wrong address, failed delivery attempts, etc.):

• Contact us immediately
• We will work with the carrier to resolve the issue
• Reshipment fees may apply if issue is due to incorrect address provided by customer

12.3 Holiday Returns

Extended return period for holiday purchases:

• Orders placed November 1 - December 31 have until January 31 for returns
• All other return conditions still apply
• Gift recipients may return items for store credit

13. Return Checklist

14. Contact Information

For questions about returns, refunds, or exchanges, please contact our Customer Service team:

15. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after changes constitutes acceptance of the modified policy.

We will notify customers of significant policy changes via:

• Email notification to registered users
• Prominent notice on our website
• Update to the "Last Updated" date at the top of this policy

16. Customer Satisfaction Guarantee

Thank you for choosing Beach Safety Japan. We appreciate your business and are committed to providing excellent products and customer service for all your beach safety needs.